Frequently Asked Questions
Everything you need to know about shopping at Pothys
What types of silk sarees are available at Pothys?
Pothys offers an extensive collection of traditional and contemporary silk sarees, including pure Kancheepuram silk, Samudrika Pattu, Parampara Pattu, and Vastrakala Pattu, all hallmarked for authentic quality.
Do you offer international shipping?
Yes, we ship our fashion collections globally. Shipping costs and delivery timelines vary depending on your location and will be calculated at the time of checkout.
What is your return and exchange policy?
We accept returns for items in their original condition within 7 days of delivery. Please note that customized products, such as sarees with stitched blouses, are not eligible for return.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's website to monitor your shipment in real-time.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to photographic lighting and different screen resolutions, slight variations between the digital image and the actual product may occur.
Do you provide blouse stitching services?
Yes, we offer custom tailoring services for blouses and ethnic wear. You can select the 'Stitching' option on the product page and provide your measurements according to our guide.